Revalsys’s Portal For Watch Station India
Today’s customers are all about convenience and speed and prefer to shop online. Even though shopping on ecommerce websites is easy for customers, those websites only sell one genre of products. This means that customers have to visit multiple such websites to fulfil different needs, which is time-consuming. This is how online marketplaces were born after the advent of the internet in the 1990s. They rose in popularity after the onset of the coronavirus pandemic in 2020 when the world went into lockdown and customers could not visit brick-and-mortar stores regularly due to the social distancing norms.
Revalsys’s Online Marketplace Website For Watch Station India
Revalsys designed an online marketplace website for Watch Station India, the Indian subsidiary of its American namesake. It is the one-stop-shop for customers to purchase designer watches and accessories. From analogue watches for those who like to keep it simple, to smartwatches for tech-savvy customers, and jewellery for those who love to sparkle, Watch Station India offers something for everyone.
The website features a curation of the best pieces from some of the biggest brands of the world, such as Armani Exchange, Diesel, Emporio Armani, Kate Spade New York, and Michael Kors.
Features Of The Website
Browsing Products
A well-designed and organized website can make it easy for customers to find the products they are looking for, compare the products based on different criteria, and make better purchase decisions. This helps to improve customer experience, satisfaction, and retention rate, and in turn reputation and revenue for businesses.
The homepage of Watch Station India’s website sorts its featured products by gender, product type, brands, new arrivals, and products on sale. Upon hovering over these category tabs, customers can see a detailed list of products.
Each of the product category pages offers customers a “quick view” of products with their brand name, model name, price, and photos from different angles. Customers are visual creatures, and photos can help them to make quick purchase decisions.
Upon clicking on each product’s picture, customers are taken to pages that contain more details about the products such as price, return policy, order dispatch time, and more product specifications such as the brand name, gender, warranty, colour, package content, care instructions, etc. The product pages also contain a box where visitors can enter their pin codes to check if delivery is available to their locations.
Adding Products To Cart
Customers can add their desired products to the website’s shopping bag by clicking on the “Add To Bag” button next to the products. The product pages contain a bag icon which takes customers to the shopping bag page. Here, they can review the details of the products in the bag such as the model names, prices, quantities, and the total cost of the items. Customers can enter a coupon code if they have any to avail the products at a discounted price. The “proceed to checkout” tab underneath the coupon code box takes customers to a page where they can make payments for the products in the bag.
Making Payments
The checkout page allows customers to review details such as the items in their bag, the total cost of the items, and their shipping address before making payments for the items. The page offers customers a wide range of payment options to choose from, which will help the brand to reach out to a wide customer base and ensure customer satisfaction. It offers online payment options such as net banking, online wallets, and UPI payment, and for those who are not comfortable sharing their personal and payment details online, the page also offers traditional payment options such as credit cards, debit cards, and cash on delivery.
Customer Service
Customer service is essential for building customer relationships. It plays an important role in ensuring that customers are satisfied with their shopping experience. This results in a positive word of mouth, more referrals, higher sales, and increased profits for businesses. Businesses offer customer service through various modes of communication, such as phone, email, and social media. Most customers today prefer to use social media to get in touch with businesses with their questions as they can receive real time solutions on these websites.
The checkout page of the Watch Station India website offers multiple options for customers to get in touch with the company in case of queries – it displays the customer care contact number, email address, support time, and links to the social media pages of the business.
